About the Project
The Retail Integration Programme was Mercury’s most strategic initiative following the acquisition of Trustpower Retail. With distinct teams, systems, and cultures to unify, this programme needed to deliver tangible business results while laying the foundation for future-fit operations. It was also selected as the pilot for adaptive ways of working at scale — making it both a delivery mission and a culture change initiative.
Our Approach
Radically co-designed the delivery model with the Integration Leadership Team, creating shared language, clarity of roles, and transparent delivery rhythms across teams. We embedded our coaches at all levels — from squads to senior leaders — to enable consistent behaviours and unblock barriers to progress.
We led Big Room Planning events, established feedback loops, and aligned leadership around a unified roadmap. Critically, we supported cultural integration — helping teams shift from “us and them” to “we.”
What We Delivered
● Unified delivery model and governance framework across the integration.
● Embedded adaptive ways of working in programme teams and leadership.
● Facilitated Big Room Planning and organisation-wide coordination.
● Provided coaching across streams to ensure alignment and capability uplift.
● Supported strategic decision-making and impediment resolution.
Impact
● Delivered early and under budget.
● Won NZ’s Business Transformation through Digital and IT award.
● Merged two brands, tech stacks, and teams into one modern Mercury.
● Created lasting cultural cohesion across the merged organisation.
● Built delivery practices and mindsets that Mercury continues to scale internally.
Overview
