When Bankwest set out to become Australia’s favourite digital bank, leadership knew it needed more than new technology. It needed to fundamentally change how the organisation worked. Bankwest partnered with Radically to assess and reshape its operating model, building the foundations for a future fit organisation
capable of delivering digital transformation at scale while staying anchored in purpose.

The Challenge

Bankwest had bold digital ambitions but its operating model was holding it back. Silos between business and technology, unclear decision rights, and governance that slowed rather than enabled progress meant strategy was not translating to execution. Leadership needed to move fast but the organisational structure and ways of working were built for a different era. The risk was not just falling behind competitor but burning out teams and spending millions on initiatives that would never land.

Our Approach

We worked side by side with their internal team through three clear stages: discovery to understand the real constraints, design to shape a fit for purpose model, and delivery support to implement changes across structure, culture, governance and capability. This was co-creation, not a consultant-led redesign. We helped Bankwest rediscover and rebuild what worked best for their specific context.

The Shift

Bankwest moved to a delivery model grounded in customer centricity with simplified governance for faster decision making. Leadership alignment improved dramatically with clear roles and accountability. Cultural foundations were reinvigorated to support genuine innovation and collaboration. Critically, this was not a one size fits all framework. It was an operating model built specifically for Bankwest’s digital ambitions
and existing constraints.