Making a Public Organisation

We partnered with Auckland Transport to embed adaptive ways of working across the organisation — improving focus, cross-functional collaboration, and internal capability to create a more responsive, customer-centric public service.

Project Overview

Client:

Auckland Transport

Industry:

Public Sector / Transport & Infrastructure

Type:

Enterprise Agility, Cultural Transformation & Capability Uplift

About the Project

Auckland Transport (AT) faced the same challenge many public sector organisations do: how to adapt quickly in a complex, high-stakes environment while maintaining service delivery. The COVID response revealed the potential for adaptive, cross-functional teamwork. When the crisis eased, AT saw an opportunity to make this way of working permanent — and partnered with Radically to help them shape what came next.

Our Approach

We worked across multiple levels of the organisation — from delivery teams to leadership — to embed adaptive ways of working and create the conditions for sustainable change. This included:

Reshaping Programme: A business-wide initiative focused on increasing customer centricity, capability, and delivery speed. Radically designed a new operating rhythm, introduced adaptive structures, and helped establish permanent squads to lead key business outcomes.

Culture & Transformation (C&T) Uplift: Radically redesigned the way C&T worked internally, resetting focus, reducing workload through better planning, and embedding growth mindset and agile principles through Big Room Planning and visual workflows.

Jumpstart Capability Programme: A hands-on learning experience to build AT’s internal bench of agile coaches and change agents, equipping staff with the tools, training, and confidence to sustain the transformation from within.

What We Delivered

● Designed and implemented AT’s adaptive ways of working model across departments.

● Co-created and supported the Reshaping programme from pilot to scaling.

● Embedded new delivery rhythms and prioritisation frameworks.

● Ran leadership alignment and coaching across C&T and executive teams.

● Delivered the 9-week Jumpstart internal capability programme with certifications.

● Built internal capability through ongoing coaching, mentoring, and knowledge transfer.

Impact

● Clearer strategic focus: Teams had sharper visibility on priorities, timelines, and success metrics.

● Higher accountability: Team-led planning increased ownership and reduced micromanagement.

● Stronger customer centricity: Freed from rigid delivery structures, leaders focused more on outcomes.

● Cross-functional collaboration: Siloed delivery gave way to whole-of-team problem solving.

● A more responsive organisation: AT improved its ability to deliver services and adapt in real time.

● Sustainable change: Internal staff were trained and empowered to lead transformation going forward.

Overview

“The biggest benefit Radically brought to Aeroqual is being able to connect our high level company strategy with our agile teams”.

Geoff Henshaw

CTO & Founder

“We really needed someone to come in, and have a look at the way we were doing it, and also help us convey to the client what we were trying to achieve”.

Daniel Ward

Digital Services Manager

“They’re easy to work with. Simple but effective. They’re bright, they’re intelligent, they have great ideas and they follow a process, they follow a straightforward process that actually really works. I think most organisations could benefit a great deal from the work that Radically do”

David Hodge

Managing Director

“The reason we chose Radically was their willingness to adapt to a set of circumstances. There wasn’t a prescribed formula that was rigidly followed”.

James Magill

Executive General Manager

“I’m so glad that we partnered with Radically. They helped us get clear on how we start to change mindsets and how we organise ourselves. They were key on the journey of change and helped the organisation work through that”.

Nick Pudney

Head of Integration

"Radically took the time to listen to us, understand the circumstances, the things that we wanted to do, our priorities, and they really adjusted their model to that"

Project Overview

“The biggest benefit Radically brought to Aeroqual is being able to connect our high level company strategy with our agile teams”.

Geoff Henshaw

CTO & Founder

“We really needed someone to come in, and have a look at the way we were doing it, and also help us convey to the client what we were trying to achieve”.

Daniel Ward

Digital Services Manager

“They’re easy to work with. Simple but effective. They’re bright, they’re intelligent, they have great ideas and they follow a process, they follow a straightforward process that actually really works. I think most organisations could benefit a great deal from the work that Radically do”

David Hodge

Managing Director

“The reason we chose Radically was their willingness to adapt to a set of circumstances. There wasn’t a prescribed formula that was rigidly followed”.

James Magill

Executive General Manager

“I’m so glad that we partnered with Radically. They helped us get clear on how we start to change mindsets and how we organise ourselves. They were key on the journey of change and helped the organisation work through that”.

Nick Pudney

Head of Integration

"Radically took the time to listen to us, understand the circumstances, the things that we wanted to do, our priorities, and they really adjusted their model to that"

JB Rousselot

CEO

"This way of working has always been in Vodafone’s dna BUT Radically really helped us scale itn up and unlock a lot more value for our business"

Jason Paris

CEO

"They’re very much a ‘walk beside you’ partner. I was surprised at how easily they slotted in with our culture"

Meredith Palmer

Chief Product Officer

Other Client Results

Origin Zero

Vodafone

Social