Privacy Policy

Radically Pty Ltd
ABN 68 669 076 368
Address: 55 Collins Street, Melbourne VIC 3000, Australia
Contact: admin@radically.com.au
Website: radically.com.au
Last updated: 18 February 2026

1. Overview

Radically Pty Ltd (ABN 68 669 076 368) (we, us, our) respects your privacy. This Privacy Policy explains how we collect, hold, use, and disclose personal information, and how you can access or correct your personal information or make a complaint.

We aim to handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What is personal information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

3. What personal information we collect

3.1 Information you provide

When you submit an enquiry or request content through our website, we may collect the information you enter, including:

First name
Last name
Email
Phone number
Company name
Company size
Job title
How can we help, including any information you include in your message

3.2 Website and device information

When you browse the website we may collect certain technical information, which can include personal information in some contexts, such as:

IP address
Device type, operating system, and browser type
Pages you visit and time spent on pages
Referral source, such as the site or campaign that led you to our website
Approximate location derived from IP address
Cookie identifiers and similar online identifiers

4. How we collect personal information

We collect personal information when you:

Complete forms on our website
Contact us by email, phone, or other channels
Download or request resources, guides, or other materials
Interact with the website through cookies, analytics tools, and server logs

5. Why we collect, hold, and use personal information

We collect, hold, and use personal information to:

Respond to your enquiry and communicate with you
Provide requested resources or information, including sending downloadable content to you
Understand the types of organisations engaging with our work and improve our content and services
Invite you to events, share relevant insights, and provide updates where permitted by law and consistent with your preferences
Maintain our internal records and manage our business operations
Comply with legal and regulatory obligations

6. Legal basis and consent

Where required, we will seek your consent to collect, use, or disclose personal information. In other cases, we may handle personal information where it is reasonably necessary for our functions and activities, or as otherwise permitted or required by law.

The Australian Privacy Principles require us to take reasonable steps to notify you about collection and related matters at or before the time of collection, or as soon as practicable afterwards.

7. Direct marketing and communications

7.1 Service communications

If you request something from us, we may contact you to deliver that request and to follow up about your enquiry.

7.2 Marketing communications

We may send you information we believe is relevant, such as insights, invitations, and updates.

You can opt out at any time by using the unsubscribe mechanism in our messages or by contacting us at admin@radically.com.au.

Australian spam rules require commercial electronic messages to include a functional unsubscribe option and to make it easy to unsubscribe.

8. Disclosure

We may disclose personal information to:

Our employees and contractors who need it to respond to you and operate our business
Service providers who support our operations, such as web hosting, analytics, CRM, email delivery, and security providers
Professional advisers such as lawyers, accountants, and insurers
Regulators, authorities, or enforcement bodies where required or authorised by law
A prospective purchaser of our business, or advisers involved in a business restructure, sale, or similar transaction, subject to appropriate confidentiality

We do not sell personal information.

9. Overseas disclosure

Some service providers we use may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a way that is consistent with applicable Australian privacy requirements.

10. Cookies, analytics, and tracking

10.1 Cookies

We may use cookies and similar technologies to operate the website, remember preferences, measure performance, and improve the user experience.

10.2 Analytics and campaign measurement

We may use analytics and campaign tools to understand how users engage with our website and content. This may include measuring page views, downloads, form submissions, and campaign performance.

10.3 Your choices

You can usually disable cookies through your browser settings. If you disable cookies, parts of the website may not work as intended. You can also clear cookies at any time through your browser settings.

11. Content downloads and gated resources

11.1 What happens when you request a download

If you request or download a resource from our website, we may:

Send the resource to the email address you provide
Store a record that you requested that resource
Use that record to tailor future communications so they are more relevant to you

11.2 No requirement to provide sensitive information

We do not ask for sensitive information through our website forms. Please do not include sensitive information in free text fields unless it is necessary and you are comfortable doing so.

12. Data quality

We take reasonable steps to ensure that personal information we collect, use, or disclose is accurate, up to date, complete, and relevant.

13. Data retention

We keep personal information only for as long as we need it for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

When information is no longer required, we take reasonable steps to destroy or de-identify it.

14. Data security

We take reasonable steps to protect personal information from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. This may include access controls, secure systems, and appropriate internal processes.

No method of transmission over the internet is completely secure. If you provide information online you do so at your own risk.

15. Access and correction

You may request access to personal information we hold about you and request correction if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.

16. Complaints

If you